Customer service

Contact information

The owner of this site is:
Strömma Danmark A/S
Amager Strandvej 16
DK-2300 København S
+45 32 96 3000
VAT: 26915910

Complaints

Complaints have to be made during or immediately after completion of the tour. Complaints can be made to:
E-mail: info@stromma.dk
Telephone: +45 32 96 30 00

Official tour operator is:
Bus tours: Strömma Danmark A/S, Amager Strandvej 16, DK-2300 Copenhagen S,
VAT-number DK-26915910
Boat tours: Canal Tours A/S, Trangravsvej 13, DK-1436 Copenhagen K,
VAT-number DK-10319641

Booking

We accept advance bookings online up until one hour before departure. Unspecified, prepaid tickets with an open departure time shall be valid where space permits and shall be redeemed for tickets at the relevant ticket offices. This, however, does not apply for special tours as for example Dinner Cruise.

When does the guest's booking become binding?

The booking is binding upon both Strömma Danmark A/S and the guest as soon as Strömma Danmark A/S has confirmed the booking and the guest has paid for the booking.

Confirmation

Strömma Danmark A/S confirms bookings by e-mail to the e-mail address provided.

When should the guest pay?

Online purchase must be paid by credit card upon booking. Other purchase must be paid for no later than the time specified in the confirmation.

Discounts

• One child aged between 0 and 5 travels free per adult.
• Children aged 6-15 pay 50% of the adult price.
• Groups of 10 persons or more are given a 10% discount (except special events/theme cruises; for example Jazz Cruise, the Operetta Boat, Dinner Cruise & Blues Cruise). This discount can be achieved by contacting our Customer Service department info@stromma.dk or + 45 32 96 30 00.

What happens if the guest does not pay in time?

Strömma Danmark A/S does not send payment reminders for unpaid bookings. The booking will be cancelled if payment does not reach Strömma Danmark A/S by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.

What happens if the guest wishes to cancel/rebook?

The guest may submit a cancellation in writing to Strömma Danmark A/S or to the outlet that took the booking.
The guest may not, in conjunction with bookings of combinations of events/arrangements sold by Strömma Danmark A/S for a predetermined price (package deal), cancel individual components of the event/arrangement.

Strömma Danmark A/S will retain 100% of the value of the booking when a product is cancelled less than 24 hours before departure. The entire sum will be refunded if the booking is cancelled no later than 24 hours before departure.

Excepted from this is Dinner Cruise which can be cancelled until 10:00 the day prior to departure. Jazz Cruise, Blues Cruise and Operetta cannot be cancelled.

What happens in the event of a dispute?

The guest should contact Strömma Danmark A/S with any complaints. If the guest and Strömma Danmark A/S fail to reach agreement during negotiations, they may approach the Danish Board for Consumer Complaints or a public court of law.

War, natural disasters, strikes, etc.

Both Parties shall be entitled to waive the agreement if the event/arrangement cannot be provided due to acts of war, natural disasters, industrial disputes, extended interruptions to the water or energy supply, fire, or other similar major incidents which neither Party could either predict or influence.

The Danish personal data act

The guest consents, through payment, to the processing of personal data by Strömma Danmark A/S. The purpose thereof is to enable the customary guest administration, to ensure that Strömma Danmark A/S has access to reliable personal documentation in the event of an accident, and to administer and process any losses. The data may also be used to inform the guest of insurance and payment services and of travel-related offers. The guest may also be contacted for the purposes of market surveys.